Privacy Policy

This Privacy Policy explains how Spinanga Casino handles information when you visit the website, create or use an account, contact support, make transactions or use gaming services. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be collected and used as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown during registration or when particular services are used.

Spinanga Casino operates under licences issued by the Anjouan Gaming Authority, the Philippine Amusement and Gaming Corporation (PAGCOR), and the Curaçao Gaming Control Board.

Information we may collect

To provide online casino services, Spinanga Casino may handle information that identifies you or can reasonably be associated with you. The information collected depends on how you use the website, the services you access and the information needed to meet security, verification and legal requirements. We try to collect information that is relevant to these purposes and avoid collecting more than is reasonably necessary.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, residential information, country, username, password, contact details and account preferences. We may also record information about responsible gaming settings, account restrictions, support requests and communications with us. You should make sure that information supplied to the website is accurate, current and provided lawfully.

Verification and identity information

Where identity, age, location or source-of-funds checks are required, we may request verification documents and related information. This can include a copy of an identity document, proof of address, information about payment ownership or other details needed to confirm that an account is being used legitimately. Verification material is handled for account security, anti-fraud controls, prevention of underage access and compliance with applicable obligations.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment methods and related transaction references. Payment information may be processed through specialist payment providers. We do not necessarily receive or store complete payment card details where a payment provider handles those details directly. Transaction records help us provide services, investigate disputes, identify suspicious activity and meet record-keeping requirements.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and referral information. We may also record information about how features are used, whether pages load correctly and whether unusual activity is associated with an account. This information supports website operation, security, troubleshooting and service improvement.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention tools or other parties where this is necessary to provide services or protect the website. We may also receive information when you contact us, respond to a survey, enter information in a support form or interact with communications from us.

How we use information

Personal information may be used for the following purposes. The exact use depends on the information involved, the service requested and the legal or operational basis for handling it.

Creating, administering and securing your account.
Providing casino, payment, customer support and other requested website services.
Checking identity, age, location, account ownership and eligibility to use the website.
Processing deposits, withdrawals and other transactions, and keeping accurate financial records.
Detecting, preventing and investigating fraud, money laundering, collusion, abuse, account takeover and other prohibited activity.
Monitoring activity to protect players, the website, payment systems and other users.
Responding to questions, complaints, requests and disputes, including reviewing relevant account history.
Maintaining, testing, troubleshooting and improving website performance, functionality and security.
Sending service messages, including account, transaction, verification, security and policy updates.
Sending marketing communications where permitted and where required consent or another lawful permission has been obtained.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the services.
Enforcing the Terms and Conditions, responsible gaming measures and other website rules.

We may combine information collected from different parts of the website or from relevant service providers when this is needed for these purposes. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission. Marketing messages will include an available way to stop receiving promotional communications. Service and security messages may still be sent where they are necessary to operate or protect your account.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, support login and security features, understand website performance and help present relevant communications. Some cookies are necessary for the website to work, while others support analytics, personalisation or marketing. Cookies may be set by us or by service providers working on our behalf. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect access to account features or the way the website operates.

When information may be shared

Personal information may be shared with service providers that help operate the website, such as payment processors, identity and age verification providers, fraud prevention services, hosting providers, technology suppliers, customer support tools, analytics providers and professional advisers. These parties are expected to handle information for appropriate purposes and with suitable safeguards. Information may also be shared where necessary to comply with a lawful request, protect rights and safety, investigate suspected wrongdoing, enforce website rules or support a business transfer.

Some service providers may process information in countries other than Australia. Where information is transferred or accessed internationally, reasonable steps are taken to use appropriate contractual, technical and organisational safeguards. The protections available in another country may differ from those in Australia, but information will continue to be handled for the purposes described in this policy.

Security and confidentiality

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your password and device secure, using a strong password and telling support promptly if you suspect unauthorised account activity.

How long information is kept

Information is retained for as long as reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and a request may be limited where information must be retained, where disclosure could affect another person’s privacy, or where responding would conflict with legal, security or fraud prevention obligations.

How to exercise your rights

To ask for access to your personal information, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing, contact support@spinangacasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding. This protects account holders and prevents personal information from being disclosed to the wrong person.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask for personal information to be deleted where it is no longer needed or where another valid ground for deletion applies.
Marketing consent: withdraw consent to promotional communications or ask for your marketing preferences to be changed.

A deletion request may not remove all records immediately. Information connected with transactions, verification, security, disputes or legal obligations may need to be retained for the required period. Closing an account also does not automatically remove every record that the website is required or permitted to keep. Where a request cannot be fully completed, we will aim to explain the relevant reason.

Policy updates

This Privacy Policy may be updated when our services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website. Where an update is significant, we may provide additional notice through the website, by email or through another suitable communication channel. You should review this page from time to time so you understand how information is handled.

If you have a privacy question, concern or request, contact support@spinangacasino.best. We will review the matter and take reasonable steps to respond and resolve privacy concerns in accordance with applicable requirements.